The plain-language deal

Longtold is a product of Wood Candle Co, Verona, WI · Effective July 2026

What Longtold is

Longtold sends a family’s storyteller one question at a time, shares the answers with the people the family chooses, and turns a year of answers into a printed book. By creating an account you agree to these terms; if you’re only receiving story emails, nothing is asked of you beyond tolerating our affection for serif fonts.

Your stories are yours

Everything your family writes and uploads belongs to your family. You give us only the permission we need to run the service: to store your stories (encrypted at rest), email them to the recipients you choose, show them inside your account, and print them in your book. We never sell your content, never use it for advertising, and never make it public.

Questions, with a little help

Some suggested questions are chosen with the help of an AI service: short excerpts of recent stories are processed by Anthropic to pick what to ask next. Excerpts are not used to train AI models and are retained by the provider for roughly 30 days. Details live in the Privacy Policy.

Your account and your recipients

Keep your password to yourself and tell us if something looks wrong. Add only recipients who are glad to hear from your family — every story email carries a working unsubscribe link, and we honor it immediately. Don’t use Longtold to harass anyone, break the law, or store content that has nothing to do with your family’s stories.

Texts

Optional SMS notifications have their own short policy at longtold.life/sms. Only you can opt your number in, and STOP always works.

Money

Today Longtold accepts optional tips, processed by Stripe — we never see or store card numbers. If subscriptions launch, pricing will be shown clearly before you pay anything, and these terms will be updated with notice.

Leaving

You can stop anytime; write hey@longtold.life and we’ll export or delete your family’s data. We may close accounts that abuse the service or these terms.

The lawyerly part

Longtold is provided “as is.” We work hard to keep it reliable, but we can’t promise perfection, and our total liability for any claim is limited to the amount you paid us in the twelve months before it arose. These terms are governed by the laws of Wisconsin. If we change the terms in a way that matters, we’ll email account holders first.

Questions? Write hey@longtold.life.